REFUNDS

We do not accept returns or refunds on purchased products, services or packages, used or unused. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns.

TRAINING MODELS

Please note that a deposit is required to become a model for one of our Training Sessions. This deposit is non-refundable. Unlike other deposit fees, a deposit for a Training Session model is non-refundable regardless of when you decide to cancel. Only full syringes can be purchased for training sessions, (i.e. If 1.75cc is used, you will be charged for 2 full syringes). Any unused product will be discarded and can not be saved for subsequent appointments.

GIFT CARDS, PROMOTIONS AND SPECIALS

The product or services on your gift card, store credit or pre-purchased promotion/special must be used at the Keraderm location in which it was purchased—it cannot be used at another Keraderm location. For example, if you pre-purchase a promotion/special from our Hawkesbury location, you MUST redeem the service in Hawkesbury—you cannot redeem the promotion/special at the St-Isidore locations.

The product, service or store credit must be redeemed by PHYSICALLY presenting the gift card when payment is due. If you do not physically have your gift card, you will have to pay the full value of the service out of pocket and can use your gift card at a later time for future services or products at Keraderm.

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.

FIRST TIME PATIENTS

First time patients must choose the New/Nouveau patient option and be seen by Nurse & Medical Director The charge of the deposit will be applied on your consultation or your treatment of choice. 

CREDIT CARD INFO

Credit Card information required for booking. No charges will be applied. A charge of 100$ will be applied for those who miss their appointment 48 hrs notice required to cancel the appointment. No exceptions will be accepted except direct mortality!

BOOKING YOUR APPOINTMENT

*Our clinics are open between 11am and 7pm Monday through Saturday, by appointment only.

We do not accept drop-in appointments. You must be 18 years of age or older to receive any treatments or services.

Upon booking your appointment or consultation, you will be required to secure your appointment with a $75 non-refundable deposit via Visa, Mastercard or Electronic Bank Transfer. This deposit will be used towards your treatment. Please note, all injection appointments are subject to a $100 minimum purchase per appointment.

To book your appointment, we ask that you call the clinic directly or book online. We do not book appointments over email or social media direct messages (Instagram, Facebook).

Winter Footwear: during the winter/wet months, disposable booties will be provided to all clients to wear when they take their shoes off at the front.

IMPORTANT: PLEASE READ

Due to the nature of our equipment, we do not permit children under the age of 16 in our treatment rooms. We also do not permit any animals in any of our clinics due to health board restrictions.